Features

Centaur TBMS Features

The Centaur Tour Business Management System provides a full suite of tools that range from online reservations to back office automation. Some of the major modules are listed below:

Integrated CRM

By providing a consistent level of service and recognizing prospects across every channel, the Centaur TBMS helps share relevant real-time and historical customer information across the organization. We help you achieve higher revenue per customer by improving up-selling and cross-selling of additional products and services.

Key Features

  • Client Management
  • Opportunities
  • Booking & Sales Tracking
  • Communications, Preferences and Interest Tracking
  • 360° view of the customer
  • Powerful contact manager
  • Customer referral tracking

Online Reservations

Centaur TBMS software provides an intuitive online reservation interface so your customers can easily book your tours, lodging or rentals.

Ensuring that inventory is online with real-time availability is crucial to your success.

Key Features

  • Facility to sell direct through your website for registered customers
  • Support for taking online reservations for Direct, Agency and Group type reservations
  • Support for “branding” the site for agencies and groups
  • Real-time inventory checking and update.
  • Dispatch of user defined documents based on client type
  • Implementation using the latest Service Oriented Architecture (SOA) specifications
  • Web Services based end-to-end FIT reservation flow support
  • Possible from any third-party applications with proper authentication

Back office reservations

Centaur TBMS software provides all the tools you need so you can efficiently make reservations on the phone or in person.

You'll reduce training time and increase sales with our user-friendly, feature-rich reservations interface.

 

Key Features

  • Packaged and FIT type tour reservations
  • Partial payments against Reservation
  • Dispatch confirmation and Travel documents
  • Rooming List Management
  • Service class level inventory check in real-time
  • Wait List Management
  • Cruise Reservation Module
  • Integrated with Air Zone pricing module
  • Pickup/Drop-off site selection
  • Ability to add general services to any reservation
  • Load Factor based Quote facility for FIT tours.
  • Managing airport database and available services at each destinations
  • Seat Availability Information for all tours
  • User defined mark-up on sell prices at reservation time
  • Application of Multiple Promotion Codes
  • Document delivery address feature.
  • Service level notes
  • and a lot more

Automated Marketing and Email

You need a way to generate more leads, convert them at a higher rate, and reach out to past guests in an effective and efficient manner.

We provide a powerful marketing component including email automation to help you expand your reach.

Key Features

  • Integrated Campaign Management across multiple channels
  • Brochure Fulfillment
  • Lead and Campaign ROI tracking
  • Campaign Management Reports
  • User definable mailing lists generation and activation
  • Real-time monitoring of campaign response/effectiveness
  • Setting up different promotion codes under different campaigns

Operations, Reporting & Logistics

Successful Tour business house brand themselves by the ability to provide the highest levels of service in operations and inventory management.

Our software offers tools to help your operations run smoothly and guide you with extensive reports while ensuring security at all levels all the time.

Key Features

  • Vendor Service Setup and Destination Management Company (DMC) Profiling
  • Tracking of communication, services and payments history
  • Unlimited service type and service classes for each vendor
  • Availability of user defined brochures or documents or surveys made available on tour operator web-site
  • Integrated brochure request processing
  • User defined Web Forms and notifications upon client submits
  • Sophisticated HTML authoring interface for Web Form creation
  • Online Customer Forms are circulated along with the reservation documents
  • Management of coaches, charter groups, drivers and trips
  • Trips Order Processing and Dispatching
  • Unlimited User defined document templates
  • All documents created in – PDF, HTML, TEXT, RTF by default
  • Ability to select multiple documents from a reservation.
  • Batch Print Jobs
  • and a lot more

Accounting & Finance

It is imperative that you have the right tools to effectively manage accounting and finance to make the right business decisions.

We provide simple and efficient process flows that help you analyze cash flow and profitability.

Key Features

  • Account Receivables and Payables functions for Tour and Charter operations
  • Credit Card Processing
  • Reservations Payment Processing
  • Deposits and Cancellations
  • Check Printing
  • Check Reconciliation and Reissue
  • Commission and Allowance Processing
  • Frequent Traveler Certificate Management
  • Gift Certificates and Coupons Processing
  • Customer Payment History
  • Vendor Payment Processing
  • Interfaces to third party accounting systems
  • Detailed Accounting Reports

Security

We understand the fact that unless security patches and updates are applied and newer supported versions adopted, such software will become increasingly vulnerable.

We rely on cryptographic protocols that provide communication security over the Internet and continuously subject our software to third party security checks to meet the PCI compliance.

Key Features

  • Role-based Security
  • Ability to setup any number of “user groups”
  • Customized security settings and access rights for each user group
  • Field level access control and permission settings
  • Interface level accessibility settings
  • Access controllable by whitelisting IP addresses
  • Encrypted storage of vital data in database
  • Secured Socket Layer (SSL) access to all important screens
  • Software components audited for compliance

Executive Dashboard

The role of a MIS is to provide information at a glance that helps to understand the financial and operational health of the business.

With Executive Dashboard in Centaur, this comes in the form of a fine set of information tuned to serve the industry needs.

Key Features

  • Demand based feed of consolidated operational data – reservations, sales, campaigns
  • Personalization of settings
  • Monitoring any number of tracking tours
  • Grouped by tour type and distribution channel
  • Reservations for current fiscal year and next fiscal year based on tour itineraries

Administration

What is vital for any path breaking software is to have good administrative functions so as to monitor and sustain the processes in place and beef up operations.

Key Features

  • Centralized Administration of all system parameters
  • User profile administration
  • Track and manage current logged in users
  • System wide pick lists
  • Client Groups Management
  • Vendor and Destination Management Company setup
  • Payment and Service line adjustments
  • Audit Trail of reservation transactions
  • System access log
  • Deposit & Payment Structure Management
  • Application log management
  • Custom reporting tool
  • Automated publishing of custom reports
  • Real-time credit card processing support
  • Packaged Tour Inventory Cross check
  • Online Brochure Setups
  • Alert message setup

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